Frequently Asked Questions
Everything you need to know about your PURPLE BRAND order.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping varies by destination.
How do I process a return or exchange?
We offer a 14-day return policy on all unworn items with original tags attached. To start a return, visit our online Returns Portal and enter your order number and zip code.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How should I care for my PURPLE BRAND denim?
To preserve the unique washes and hardware, we recommend hand washing in cold water or using a gentle machine cycle inside out. Always hang dry to avoid shrinkage.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How can I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.